At Anna Vagabond, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are happy to assist you with our return and refund process, as outlined below.

1. Returns

  • Eligibility for Returns:
    You may return products within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.
  • Non-returnable Items:
    Some products may not be eligible for return, including but not limited to:
    • Personalized or custom items
    • Items marked as “final sale” or “non-returnable” on the product page
  • How to Return an Item:
    To initiate a return, please contact us at [email protected] with the following details:
    • Order number
    • Name and address associated with the order
    • Reason for the return
    • Photos (if applicable) of the item in its original condition
    We will provide you with return instructions and, if applicable, a return shipping label.

2. Refunds

  • Refund Process:
    Once we receive the returned item and confirm its condition, we will process your refund. The refund will be issued to the original payment method, and you will receive a confirmation email once the refund has been processed.
  • Timeframe for Refunds:
    Refunds typically take 7-14 business days to be processed and reflected on your account, depending on your bank or payment provider.

3. Shipping Costs

  • Return Shipping:
    You are responsible for the return shipping costs unless the item is defective or was incorrectly shipped.
  • Original Shipping Fees:
    Shipping fees paid for the original order are non-refundable unless the return is due to a mistake on our part (defective or incorrect item).

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with the following information:
    • Order number
    • Photos of the damaged or defective item
    • Description of the issue
    In such cases, we will cover the return shipping cost and provide a full refund or replacement.

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the process above and place a new order for the desired item.

6. Contact Us

If you have any questions or need further assistance with a return or refund, please reach out to our customer service team at:

Email: [email protected]